Who operates this service
This service is operated by Atlas API.
Support email: ora202503@gmail.com
Current payment status
API usage is paid with prepaid credits. Payments are not enabled yet, so credits cannot currently be bought on this site and there is no purchase to refund. Welcome credits granted at sign-up were not paid for and cannot be exchanged for money. The sections below describe how purchases will be handled once payments are enabled.
Request a review, not a duplicate payment
If payment appears incomplete, open the order in Billing and use “Refresh payment status.” A successful browser redirect alone does not confirm payment. Avoid creating a second order until the first has been checked.
How to request a refund
Contact the support address with your order ID, account email, purchase date and a short explanation. Never include card details, passwords or API keys. Refund eligibility and timing depend on the applicable sale terms and mandatory consumer rights; this site does not promise an automatic refund window.
Credits follow confirmed money movements
Approved refunds adjust credits in proportion to the confirmed amount, using the original order entitlement and integer arithmetic. If credits have already been spent, the balance can become negative. A dispute may freeze new billable use while it is investigated; reversing one freeze reason does not remove unrelated restrictions.
Request failures are a separate process
A confirmed failed API request releases its reservation. An uncertain result may need reconciliation before credits can be settled or released. Preserve the request ID and original idempotency key rather than repeating a potentially paid operation with a new identity.